At Yachtie Vibes, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our return policy below to ensure a smooth return process.
What Can Be Returned
- Non-personalized items: Most standard items can be returned if they are in new, unused condition and in their original packaging.
- Items must show no signs of wear or use to be eligible for a return.
What Cannot Be Returned
- Personalized items: Items that have been customized, including embroidery or printing, cannot be returned unless there is a manufacturing defect or error.
- Used or worn items: Products showing noticeable wear, damage, or missing original packaging.
- Returns after 30 days: Returns must be initiated within 30 days of receiving your purchase.
Refunds, Exchanges, and Store Credit
- All refunds are issued as store credit only. Cash or card refunds are not available.
- Refunds: Eligible refunds for non-personalized items will be processed as store credit.
- Exchanges or Store Credit: Requests for exchanges or store credit must be made within 30 days of purchase for non-personalized items.
Shipping Charges for Returns
- Return shipping costs are the responsibility of the customer.
- We do not reimburse shipping charges.
Important Note for Personalized Items
Personalized products are non-returnable unless there is an error in customization made by Yachtie Vibes or a manufacturing defect. If you receive a defective personalized item, please contact us within 7 days of delivery with photos and details of the issue.
Need Help?
If you have any questions about your return or need assistance, please contact our support team at support@yachtievibes.com.
Thank you for choosing Yachtie Vibes—we appreciate your business and are here to ensure your shopping experience is smooth and enjoyable!